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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Essete Gebriel (Managing Director) and Haddesa Belay (Head of Customer Service) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Essete and Haddesa would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Essete Gebriel or Haddesa Belay and let them know what you think. Please include your telephone number if you would like us to call you back!

Essete Gebriel
Managing Director


“My biggest responsibility is making my customers successful and fix exceptions.”

Email Essete Gebriel

Haddesa Belay
Head of Customer Service


“Customer's voice is not only a yardstick on how well we are delivering, but an important learning point in perfecting our daily practice. So I would like to hear from you.”

Email Haddesa Belay
Essete and Haddesa will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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